Terms & Conditions

Terms & Conditions

TERMS OF SERVICE

The content of this website is provided for information purposes only.

Despite our best efforts, Flipside Circus makes no express or implied warranties about the accuracy or completeness of the information provided, which may include technical inaccuracies or typographical errors or that the information in this publication is free of infection by computer viruses or other contamination.

In no event shall Flipside Circus be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of this information.

Flipside Circus may make improvements and/or changes to the information contained in this website at any time.

Flipside Circus endeavours to provide accurate and up-to-date information. If you have any comments or queries, please contact us.

COVID POLICY

Flipside is committed to providing a safe space for our community, students, trainers, and staff.

The health and safety of our community is our main concern. We will make changes to our programs and protocols in response to government health advice and as we deem necessary.

WHEN TO STAY HOME

If you (participant/student) have COVID or COVID-like symptoms, please do not attend Flipside programs. Flipside may ask students/participants to sit out of training or go home if they present with symptoms.

If you can’t make it to your program/class because of illness (including COVID-19) please contact us to discuss make-ups/refunds.

LET US KNOW

If you (participant/student) test positive for COVID after you have attended Flipside programs, please contact us and let us know as soon as possible so we can notify other students/participants and our staff. Please note we do not reveal the identity of participants/students.

STAFFING

Our trainers and staff are vaccinated against COVID-19, and our staff remain at home if they test positive to COVID or develop COVID-like symptoms. This may place pressure on our staffing/trainer levels and could cause some last-minute disruption to programs. We hope to be able to manage any disruption and will provide as much notice as possible if we have to make changes.

MORE INFORMATION

ENROLMENT AND REFUND POLICY

Enrolments in Flipside Circus programs/classes can be completed online, over the phone, or in person.

To enroll we create an account in Flipside’s enrolment system and you will need to sign a waiver/indemnity form. For children, a parent/guardian must create an account to manage their child’s enrolment.

Participants can enroll at any time (subject to availability), if you start your class after week 2, you will be charged pro-rata for the remainder of that term plus $10 administration fee.

FEES

Flipside Circus is a not-for-profit organisation, we require participants to pay in advance or in installments during the term.

Flexible payment options are available. Please contact info@flipsidecircus.org.au for more details.

PAYMENT METHODS

Eftpos. Direct deposit, and credit card.

Credit card payments are accepted online, in-person or over the phone. Please note we do not accept American Express.

If you arrange an instalment plan we require your credit card information which will be kept on file and installments deducted automatically.

MISSED CLASSES

Flipside Circus enrolments are for a fixed term (or portion thereof) the organisation does not offer refunds on missed classes, however, make-up classes are available.

LATE CANCELLATIONS AND MAKE-UP CLASSES

Participants are allocated two make-up sessions per term; these make-up sessions do not carry over to the next term. Make-up classes expire two weeks after the missed class date.

If you need to cancel or reschedule a class please provide at least six hours’ notice so that Flipside Circus can notify trainers and allocate staff. Cancellations made with less than six hours’ notice are not entitled to refunds or make-ups.

If the office is unattended please leave a message on Flipside Circus’ answering machine or email info@flipsidecircus.org.au

BOOKING A MAKE-UP CLASS

Make-up classes must be booked within two weeks of the missed lesson (within the same term). While every effort will be made to accommodate requests please note make-up classes are subject to availability and Flipside Circus is under no obligation to provide alternate lessons, extra classes, or discounts.

It is the responsibility of the participant to book make-up class within the time frame and ask the Flipside Circus staff about the best class to attend.

CANCELLATION POLICY

Flipside Circus reserves the right to cancel or modify a workshop/class at any time. In the event a class is canceled by Flipside Circus due to insufficient registration, or trainer unavailability, a make-up lesson will be arranged and credits may be available.

REFUNDS/CREDITS

In the event of injury/severe illness or extenuating circumstances, Flipside Circus may offer refunds or credits. For more information please call 3352 7233 or email info@flipsidecircus.org.au

TRANSFERRING

Sometimes participants wish to swap from one class to another. If you wish to transfer classes please contact Flipside Circus to make the necessary arrangements. Please note some classes have specific criteria and minimum requirements.

ATTENDANCE

Attendance is taken each class; please ensure you sign-in at the front desk each visit. Consistency is key to developing skills – when students commit to a class they are also committing to other students, especially when working toward performances.